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Preparing your interviewers to create a great CX (candidate experience), gather useful insights on an applicant, and create synergy between interviewers, can be crucial for successful interview processes and help you acquire top talent.
While a friendly and inviting atmosphere is essential for setting up a great candidate experience, it’s just as important to ensure that the interviewer has the skills and knowledge needed to maximize the effectiveness of the interview. Online interview coaching can help organizations ensure that interviewers have the skills necessary to conduct an effective and successful interview. This begins with interview preparation coaching.
Online interview coaching can include a variety of topics, such as creating engaging questions that give insight into a candidate’s strengths and weaknesses, understanding the candidate's body language, listening techniques for receiving accurate information from candidates, as well as how to properly evaluate candidates based on their answers. Coaching can also help ensure that interviewers are aware of the latest laws and regulations that affect the recruitment process so your organization can stay compliant with them.
In addition to providing interviewers with the necessary skills, online interview coaching can also provide insight into how to create a great candidate experience. This includes advice on setting expectations for the interviewer, creating an inviting atmosphere, and responding appropriately to difficult questions and reactions.
Finally, online interview coaching can provide guidance to help maximize the synergy between multiple interviewers, such as determining the roles of each interviewer, assigning tasks, and time management. This will ensure that the team is able to work together towards a common goal while providing the candidate with an enjoyable and informative experience.
When you're considering platforms to help you create an efficient and effective interview process, look for solutions that offer baked-in coaching tools. Pillar's interview intelligence software offers a full suite of online interview coaching tools that can help you get the most out of your interview process and candidate interactions. Our platform helps interviewers stay on track during interviews with semi-structured, prompted questions, creating an equal opportunity for each candidate to showcase their skills. It also offers features to help you eliminate bias and discrimination from your interview process. With tools like these, you can be sure you’re getting the most out of every candidate interaction.
With these resources and many more available to you, you'll be able to create a great candidate experience and maximize the effectiveness of your interviewing process.
Let's face it, people are the most important, most expensive, and potentially also the most underutilized resource in any organization. That's why it's so important to ensure that your managers are well-trained in effective candidate sourcing, interviewing, and hiring practices, as well as how to lead their team successfully.
Finding great managers starts with having an effective job description and understanding what type of qualities you're looking for in a successful manager. It's important to recognize that while a manager may need to possess certain technical skills, the most successful managers are those who have strong interpersonal and communication skills. People who lead themselves well, and lead others well.
The next step is making sure your hiring process is rigorous enough to find great candidates. Once you've found potential candidates, it's important for them to go through an interviewing process that tests not only their hard and soft skills but also assesses their interpersonal capabilities. This can include multiple rounds of interviews with both peers and supervisors in order to get a better sense of how the candidate interacts and communicates with others.
After you've identified the manager-level candidates who best fit your culture, it's important to provide them with ample training regarding effective management practices. This is where online interview training for managers is helpful. Training should focus on the basics of leading and managing people, such as setting expectations, setting boundaries, providing feedback, delegating tasks, and motivating employees. It's also important to provide guidance on how to effectively handle difficult conversations or employee issues in order to maintain a positive workplace culture.
Managers will define the success or failure of their teams. In today's world, micromanagers and authoritarian leaders aren't enough to create successful teams - in fact, usually, they backfire and end up being diminishers. At the opposite end of the spectrum, leaders who are completely hands-off, rarely accomplish goals and complete projects on time.
Liz Wiseman does a deep dive into the topic of what it takes to identify and hire great leaders in her book, "Multipliers." She explains that great leaders are those who become "multipliers" - they use their intelligence and EQ (emotional intelligence) to create a positive workplace culture where people feel like they belong, contribute, and thrive. What's more, "multiplier leaders" get more out of their teams, and the teams love doing it.
Books like these and many more should be part of your curriculum to avoid managers who will be a diminisher to their team or organization. It's important to assess candidates on their emotional intelligence, communication skills, and how they interact with the team. Training your current and prospective managers in these areas ensures that you have a great leader at the helm of your company. With the help of online training for your managers, you can equip them with the skills they need to lead their team successfully and foster an environment that encourages collaboration, creativity, innovation, and growth.
With all of these tools in hand, you'll be able to find and hire the best managers and create teams who can reach their highest potential. One of my old mentors used to say, "The success of any company starts at the top..." – so make sure you have the best managers to lead your goals.
The best interview training is experience. There's no replacement for interviewing thousands of people in a real-world setting. That said, online interview practice questions can be a great way to prepare for your interviews and hone your interview skills. Here are some example questions you might ask:
• What qualities do you think to make a manager successful? Tell me about how you feel that you exhibit those qualities each day.
• Tell me about a difficult situation that you had with team members in the past? What happened and how did you handle it?
• Describe a time when you led a project and missed a deadline or went over budget. How did you respond?
• Describe a situation when you had to make a decision that was outside of your job scope. How did you make the decision?
• Tell me about a time when you had to communicate complex information to someone who didn’t understand the concept. What did you do and how did it turn out?
• How would describe your communication style?
• What do you think is the most important skill a manager needs to have to be successful?
• Describe how you handle conflict between team members.
• Tell me about a time when you had to motivate a team or individual. How did it go?
• Describe a situation when you had to make an unpopular
All the questions listed above are semi-structured, scenario-based questions. "Semi-structured" means that they're open-ended and give the interviewee room to explain in depth. "Scenario-based" means that they're rooted in a real-world situation, instead of being more general or theoretical questions. These types of questions can help you get a better understanding of each candidate's skills, leadership style, and emotional intelligence. They also give candidates a chance to communicate how they think and problem-solve on the spot.
The questions are designed to give you a better understanding of the candidate’s thought process and help you assess their skills. By asking these types of questions, you'll have a much clearer understanding of who is the right fit for your team and organization. With this information in hand, you can confidently make great hiring decisions that will lead to successful teams.
The best online interview training is watching yourself interview someone. This is why Pillar records, indexes, and transcribes every interview so it can be searched for topics, highlighted, and shared with other team members and interviewer coaches. By having the ability to go back and review interviews, you can make sure that your questions are on track and that the interviewee is giving the best answers possible. With this analysis, you can be confident in your decision-making process when selecting the right candidate for the job.
If you're currently considering interview intelligence software and want a solution that comes with baked-in interviewer coaching tools to help you eliminate bias and make better hires, check out Pillar. We provide the best video interview platform that's powered by Ai so you can make sure that you hire the right people for your organization and teams. By leveraging our interviewer coaching tools and insights, you'll be able to gain a better understanding of each candidate and find those who will help your team grow, innovate, collaborate, and drive success.
Schedule a demo to chat with someone on our team today!